Billetterie et Art du Service
We're here to help!
Chat with our live agents, or leave your contact information and we'll get back to you.
Want more information?
Overview
Passionate about tourism and customer service? Interested in earning an international Amadeus certification? This program is for you! Designed by industry experts, this program will help you develop your skills in communication, guest reception, reservation management, and ticketing, enabling you to work effectively in the tourism, hospitality, and travel sectors.
About the Program
Looking to earn the international Amadeus certification? This program is for you!
In 120 hours, get certified in Amadeus and receive the Ticketing & Art of Service Certificate.
Master reservations, ticketing, and essential customer service skills for a successful career in tourism and travel.
Upcoming Sessions
| Start date | Language | Schedule | Location | |
|---|---|---|---|---|
| Oct 5, 2026 | French | Part-Time - Evening and Weekend | Tunis - IN-CLASS LEARNING | Apply now |
| Oct 5, 2026 | French | Part-Time - Evening and Weekend | Tunis - Hybrid Learning | Apply now |
| Feb 15, 2027 | French | Part-Time - Evening and Weekend | Tunis - IN-CLASS LEARNING | Apply now |
| Feb 15, 2027 | French | Part-Time - Evening and Weekend | Tunis - Hybrid Learning | Apply now |
| Jun 7, 2027 | French | Part-Time - Evening and Weekend | Tunis - Hybrid Learning | Apply now |
| Jun 7, 2027 | French | Part-Time - Evening and Weekend | Tunis - IN-CLASS LEARNING | Apply now |
| Oct 1, 2027 | French | Part-Time - Evening and Weekend | Tunis - Hybrid Learning | Apply now |
| Oct 1, 2027 | French | Part-Time - Evening and Weekend | Tunis - IN-CLASS LEARNING | Apply now |
Admissions Criteria
Your application will be evaluated based on:
-
Your educational background
-
Your professional experience
-
The nature of your current position (if applicable)
Please refer to our Admissions Support section for more information on the application process and the required documentation.
List of Courses
The program combines general courses (communication, guest reception), specialized courses (reservations, ticketing), and practical courses with real-life simulations to master professional skills.
Module 1 – Level 1 (Beginner)
- Creation and management of passenger records (PNR)
- Fare calculation and tariff rules
- Secure issuance of electronic tickets (E-ticket)
- Ticketing cash management
Module 2 – Level 2 (Advanced)
- Manual and automatic reissues
- Electronic ancillary services (EMD)
- Group booking management
- Refunds according to airline regulations
Optional Modules:
Module 3: Communication and Reception Techniques
- Fundamentals of professional communication
- Reception techniques and professional demeanor
- Handling special situations and difficult clients
Module 4: Reservations & Hotel Service Management
- Reservation processes
- Management of services and partner relationships
- Hotel contracts and arrangements
Tuition Fees
We're here to help!
Chat with our live agents, or leave your contact information and we'll get back to you.
Want more information?